New employees aren't showing up in company apps after joining
User data syncs from your local computer system to the cloud every few hours. If someone isn't showing up, the sync connection is probably broken. Check if the sync service is running and restart it.
Your company stores user accounts in two places: your local office computers and in the cloud (Microsoft 365). A sync service copies changes between them. When it stops working, new employees don't get created in cloud apps, even though they're in the office system.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming it's a Microsoft problem when really the sync server is offline
- Not checking the last sync time
- Restarting without waiting long enough for reconnection
Signs you need professional help
- Sync server is running but users still won't sync
- You're seeing repeated error messages
- This happens frequently, indicating deeper issues
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