Business emails from your company going to recipients' spam folders
Spam filters block emails that don't have proper authentication or that look suspicious to the mail system. This is fixable but requires changes to your email setup. Your mail provider or IT team needs to set up SPF, DKIM, and DMARC records - these prove your emails are really from your company.
When business emails land in spam folders, email providers don't recognize your company's emails as legitimate. Email systems check for something called authentication records (SPF, DKIM, DMARC) that prove emails really come from your company domain. If those records are missing or not set up correctly, spam filters treat your emails as suspicious. We'll check if your email is authenticated and help you fix any issues.
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Skip — I just want a technicianCommon mistakes to avoid
- Setting up authentication records and not waiting 24 hours for DNS to update before testing
- Assuming the problem is fixed without asking a recipient to actually check their inbox
- Only checking one recipient - some filters work differently for different email providers
Signs you need professional help
- If your domain authentication records are set up correctly and your email content is fine, but emails are still going to spam, contact your email provider. They can check if your domain or IP is blacklisted or if there's a settings issue on their server side.
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