Emails sent to a distribution list not being delivered
Distribution lists break when members have left the company, the list itself was deleted, or your account doesn't have permission to send to it. Try sending to one person in the group to see if your email is working. If that works, the problem is the list. Then contact IT and ask them to check who's in the list and make sure your account is allowed to use it.
Distribution lists are shared email addresses that automatically forward your message to a group of people. When emails don't deliver, it's because a member's mailbox is gone, the list was deleted or archived, or your account doesn't have permission to send to it. IT can fix this in minutes by updating the list membership or your permissions.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming the distribution list is broken when the problem is a typo in the email address. Always double-check the spelling
- Not checking the error message carefully. Different errors have different fixes
- Trying to recreate the distribution list yourself when IT needs to do it with the proper settings
Signs you need professional help
- If you're getting an undeliverable or bounced email error when sending to the distribution list, the distribution list shows in your address book but emails don't go through, or you're getting a permission denied error and you should be allowed to send to this list, contact IT and give them the exact distribution list name and the error message you're seeing.
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.