Cash drawer won't open - stuck closed
First check nothing is blocking the drawer. Try the manual key gently. If the key works the latch can just be stuck - use a lubricant spray.
Cash drawers have a manual backup key for when electronics fail. If both the electronic trigger and manual key don't work, the physical latch is probably stuck or broken.
Risk: High
⏱ 5-30 minutes depending on severity
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Forcing the key too hard and breaking the lock
- Not checking for blockages first
- Thinking the solenoid is broken when really the latch is just stuck
Signs you need professional help
- Manual key won't turn at all
- Key turns but drawer still won't open after lubricant
- Drawer frame is visibly bent or damaged
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.