System update stuck downloading and won't finish
System updates need a strong WiFi connection and battery power. Plug your phone into power, make sure you're on strong WiFi (not mobile data), and restart the download from Settings → System → System update. If it's still stuck, restart your phone and try again.
System updates are big files that need a strong WiFi connection and constant power to download properly. If the connection drops or your phone goes to sleep, the download gets stuck. The two easiest fixes are making sure you're on the strongest WiFi in range and keeping your phone plugged in and awake while it downloads.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Trying to download on mobile data instead of WiFi. System updates are too large and only work on WiFi
- Not plugging the phone in. Your battery drains and the download stops halfway
- Leaving the phone to go to sleep during download. The download pauses and won't restart on its own
- Deleting the update and trying again without restarting the phone. Restart first to clear out stuck processes
Signs you need professional help
- Get in touch if you've tried everything and the update still won't download after 30 minutes on strong WiFi, or you get an error message that says your phone doesn't have enough storage and you can't free up any more space.
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