Phone stuck on the boot screen after an update
When a phone gets stuck on the boot screen after an update, it's because the update didn't install properly. Hold the power button until the phone shuts down completely, wait 30 seconds, then power it back on. If it's still stuck after 10 minutes, try a forced restart by holding the volume down and power buttons together for about 10 seconds.
Android updates sometimes fail to install correctly, which leaves the phone stuck between its old system and the new one. A basic restart wakes the phone up and lets it finish what it started. If a restart doesn't work, a forced restart stops the phone completely and gives it a fresh start. Most of the time, one of these two gets the phone going again.
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Skip — I just want a technicianCommon mistakes to avoid
- Waiting too long without trying a restart. The longer the phone is stuck, the more the battery drains
- Repeatedly pressing buttons or trying to force shut down in different ways. Stick with one method and give it time
- Trying to restart when the phone is too warm. Let it cool first before doing anything
Signs you need professional help
- Give us a call if the phone stays stuck on the boot screen for more than 20 minutes after a forced restart, you see error messages or a recovery menu that you can't navigate, or the phone boots but immediately crashes or reboots over and over.
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