Your photos aren't backing up to Google Photos
Google Photos backup has stopped. This is because you're not on WiFi, your backup is paused in settings, or you've run out of cloud storage. Check WiFi, turn on backup in settings, and make sure you have storage space in your Google account.
Google Photos automatically uploads your photos to the cloud when you're on WiFi. If backup stops, your photos stay only on your phone, which means if your phone is lost, stolen, or broken, you lose those photos forever. Backup stops because you're on mobile data, backup is paused in settings, your cloud storage is full, or your Google Account isn't syncing properly.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Thinking backup requires unlimited storage — you have 15GB free, which is plenty for thousands of photos
- Not realising that WiFi is required — trying to back up on mobile data and giving up
Signs you need professional help
- If backup still isn't working after trying these steps, there can be an issue with your Google Account — contact us for help
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