Custom ringtone not playing on Android, reverts to default
Your ringtone might be stored in a location your phone can't access, or the audio file is corrupted. Move the ringtone file to your phone's Sounds folder and set it again. If it still doesn't work, check that the file format is supported.
Android looks for ringtones in specific folders. If your custom ringtone is stored elsewhere or in an unsupported format, your phone can't find it and falls back to default. We'll move the file to the right location and make sure it's in a format your phone can use.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Setting a ringtone for a specific contact and thinking it applies to all calls. You need to set it in Sound settings for it to be the default ringtone.
- Not checking if the audio file is in the right folder before trying to set it as a ringtone.
Signs you need professional help
- If you've moved the audio file to the Sounds folder and set it as a ringtone but it still doesn't play or keeps reverting, give us a call and we'll check if the file is corrupted.
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