How to move your data to a new Android phone
Android does this automatically through your Google Account. When you set up your new phone, sign in with the same Google Account you used on your old phone and tap 'Restore from backup'. Your contacts, apps, photos, and messages will come over in about 15-30 minutes.
Android backs up all your important data to your Google Account automatically. When you set up your new phone, it asks if you want to restore from that backup. Just say yes and sign in with the same Google Account. Everything comes back — contacts, apps, messages, photos — and you're done in about 30 minutes.
No step-by-step guide available for this issue yet — book a technician directly.
Common mistakes to avoid
- Skipping the 'Restore from backup' step during setup — if you tap Skip, your phone will start completely empty
- Using a different Google Account on your new phone than you did on your old phone — backups are tied to each account, so your data won't be there
- Using mobile data instead of WiFi — transfers are really slow on mobile data and can not finish
- Thinking every app will come back — some apps like games or banking apps need to be reinstalled and signed into again
Signs you need professional help
- If you forgot your Google Account password, use Google's account recovery at accounts.google.com before starting setup
- If the restore is taking longer than an hour and your phone feels stuck, restart both phones and try the transfer again
- If your important data (contacts or photos) still isn't there after restoring, contact us and we can help figure out if the backup was set up properly
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.