Contacts didn't transfer to your new Android phone
Your contacts are stored in your Google account, and you need to sign in with the same Google account on the new phone to get them back. Open Settings, go to Accounts, and sign in with your Gmail address — your contacts will sync within a few minutes.
Android phones automatically back up contacts to your Google account whenever you sign in. When you set up a new phone with that same Google account, the contacts restore automatically. If your contact list is empty, it means the phone was set up with a different Google account or you skipped the account setup. Adding the right Google account now will pull all your contacts back.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Setting up the new phone with a different Google account than the old phone — use the same email address
- Skipping the Google account step during setup and thinking you can add it later — you can, but it's easier during setup
- Not waiting long enough for sync to complete — give it at least 3 minutes
Signs you need professional help
- You've signed into the right Google account but contacts still haven't appeared after 10 minutes
- You don't remember which Gmail address you used on the old phone
- You can't sign into your Google account because you forgot the password
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