Suspicious app or unknown pop-ups on your Android phone
Run a Google Play Protect scan right now — it's built into your phone and finds most bad apps. Go to Play Store, tap your profile, then Play Protect, and tap Scan. This fixes it.
A bad app got installed somehow — either you downloaded it without realising, or it came bundled with something else. Google Play Protect is like a security guard that checks all your apps and removes threats. Once we find and delete the bad app, your phone goes back to normal.
Risk: High
⏱ 10-20 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Ignoring a Play Protect warning and keeping the flagged app — remove it immediately
- Not turning off unknown sources after you've cleaned things up — this lets bad apps install again
Signs you need professional help
- Play Protect finds an app but can't remove it
- You can't turn off Device Administrator privileges for a suspicious app
- You've removed the bad app but the strange behaviour continues — there can be multiple infections
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.