Find My Device not locating Android phone
Find My Device cannot locate your phone because it is either turned off, has no internet connection, or does not have location services enabled. Check that your phone is on and connected to WiFi or mobile data. If you can turn it on remotely, do that first and the location will appear within seconds.
Find My Device works by constantly sending your phone's GPS location to Google servers whenever the phone is on and has internet. If your phone is off, has no connection, or has location disabled, Google cannot see where it is. We will check that Find My Device is enabled on your phone and that location services are working.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Checking Find My Device on the wrong Google account - if your phone is logged into account A but you search on account B, it will not be found
- Assuming the phone is off when it may just have no internet - check WiFi and mobile data first
Signs you need professional help
- If your phone has been lost or stolen and Find My Device shows offline, and you have confirmed it is on with internet connection, your device may be in a dead zone with no signal. If it does not appear within 24 hours, file a report with local police and call your carrier to block the phone. Contact us for help with your carrier.
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