Phone keeps freezing and apps keep crashing
Your phone is running out of memory or too many apps are running in the background. Restart your phone first. This clears memory and stops background processes. If that doesn't fix it, uninstall any recent apps you've added, then clear your phone's cache.
When your phone freezes and apps crash, it means your phone's memory is full and it can't keep up with what you're asking it to do. New apps running in the background, old files taking up space, or a software update can all cause this. A restart clears memory instantly. If the problem keeps happening, uninstalling recently added apps almost always fixes it.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Uninstalling the wrong app thinking it's the problem. Start with the most recently installed one first
- Not checking storage before trying other fixes. A full hard drive is the number one cause of freezing
- Thinking a factory reset is needed before trying these steps. That's a last resort, not a first step
Signs you need professional help
- If you've uninstalled recent apps and cleared cache and the phone still freezes constantly, or if your storage shows available space is only a few hundred MB, get in touch and we'll check what's wrong.
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