eSIM not activating when you set up your new phone
Your eSIM won't activate because the phone can't reach your carrier during setup. WiFi is off or unstable in almost all cases. Make sure you're connected to strong WiFi, then go back and try activating the eSIM again. If it still doesn't work, restart the phone and use the activation code your carrier gave you instead of the automatic setup.
An eSIM is a digital version of a SIM card that lives inside your phone. When you set up a new Android phone, it tries to contact your carrier over WiFi to activate it. If WiFi is weak or off, or if the phone and carrier can't talk to each other, activation fails. We'll walk you through reconnecting to WiFi and using a manual activation code if the automatic activation keeps failing.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Trying to activate with WiFi off. The phone can't reach the carrier without internet
- Not waiting for WiFi to fully connect before starting the activation process
- Throwing away the activation code your carrier sent you thinking automatic activation would work
Signs you need professional help
- If you've tried several times with strong WiFi and the eSIM still won't activate, or if your phone shows a carrier name but mobile data won't work, get in touch and we'll work with your carrier to sort it out.
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