eSIM not activating after transferring to a new phone
Your eSIM needs to reconnect to your carrier's network after the transfer. Restart your phone first. This re-registers your eSIM on the network in most cases. If that doesn't work, check that you're not in airplane mode and that your phone recognizes the plan.
When you move an eSIM to a new phone, it sometimes takes a moment to reconnect to your carrier's network. The plan is already transferred, so your phone just needs to find the signal. A simple restart gets most eSIMs working again in seconds. If it doesn't, it's airplane mode being on by mistake or your phone not detecting the eSIM correctly.
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Skip — I just want a technicianCommon mistakes to avoid
- Forgetting to check that airplane mode is off. It silently blocks all signals
- Trying to add the eSIM again instead of just activating the one that's already there
- Waiting too long without contacting the carrier. They can see the transfer and complete it manually
Signs you need professional help
- If the eSIM is in settings but shows 'No Service' after you've restarted and airplane mode is off, or if it's been more than 30 minutes with no signal, give us a call and we'll work with your carrier to activate it.
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