Your camera app won't open or shows a black screen
The camera app has a software glitch, or another app is using the camera. Restart your phone or clear the camera app's cache. If that doesn't work, test if the camera works in Safe Mode.
Camera app crashes or shows a black screen when the app has a software glitch, the cache is corrupted, another app has exclusive access to the camera, or the camera app lost permissions. The camera hardware is fine — the software is the problem.
Risk: Low
⏱ 5-15 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming the camera hardware is broken when it's just the app — restart first
- Not realizing another app has exclusive access to the camera — close all apps before troubleshooting
Signs you need professional help
- Camera still shows black screen after all troubleshooting
- It works in Safe Mode but you can't identify which app is conflicting
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.