Incoming calls not ringing and going straight to voicemail
One of three things is almost certainly causing this: Do Not Disturb is on, your ringer volume is muted, or call notifications are blocked for your phone app. Check the quick list below and you'll find it in 30 seconds.
If your phone rings for some people but not others, or doesn't ring at all, there's a setting blocking the sound or the screen from waking up. The most common culprits are Do Not Disturb mode, your ringer volume turned all the way down, or notification settings for your phone app being muted. Each of these is a one-tap fix.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Forgetting that Do Not Disturb was turned on and thinking it's a hardware problem
- Adjusting the media volume instead of the ringer volume. Make sure the slider says Ringer volume
- Not realizing that notifications can be blocked per-app instead of system-wide
Signs you need professional help
- Your ringer is all the way up, Do Not Disturb is off, and calls still don't ring, or only calls from certain people aren't ringing but others do.
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