Bluetooth audio cutting out during phone calls
Bluetooth audio cutting out during calls is almost always caused by poor connection range, interference, or the Bluetooth headset being too far from your phone. Move closer to your phone first. If that fixes it, the range is the problem. If it's still cutting out, try turning Bluetooth off and back on, then reconnect the headset.
Bluetooth works by sending audio signals wirelessly between your phone and headset. When the signal gets weak or blocked, the audio cuts out. Three things cause this: the headset is too far away, something is interfering with the signal, or the Bluetooth connection needs to be refreshed. Moving closer and reconnecting your headset fixes most cases, but sometimes you need to clear out old paired devices or update settings.
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Skip — I just want a technicianCommon mistakes to avoid
- Thinking you can use Bluetooth from across the house. It has a limited range and walls block the signal
- Leaving old paired Bluetooth devices in the list, which confuses your phone about which device to use
- Not checking the headset battery. Low battery causes weak connections that drop audio
Signs you need professional help
- The audio keeps cutting out even when you're right next to your phone, reconnecting the headset doesn't help, or the problem happens with every Bluetooth device you try.
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