Your new profile photo isn't showing up everywhere
Apps store a copy of your old photo on your device to load it faster. When you upload a new photo, apps still have the old copy saved locally. Sign out of all devices, clear the app cache, and sign back in.
Apps save a copy of your profile photo on your device so it loads faster. When you upload a new photo, it gets saved to the server. But apps still have the old photo stored locally on your device. We need to clear that old copy so they fetch the new one.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Clearing all app data instead of just the cache—this deletes your login information too
- Not waiting long enough for the background sync to work
- Uploading the photo to a linked service instead of your main account
- Not refreshing the page after signing back in
- Clearing cache on only one device but not checking the others
Signs you need professional help
- The photo still hasn't synced after clearing cache and signing out and back in on all devices
- Contact support and tell them which specific apps or services are still showing the old photo
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.