Your name or profile picture isn't showing up everywhere
The change needs time to sync across all your devices and services. Sign out of all your apps, clear the cache, and sign back in. This fixes it within a few minutes.
Apps cache (store locally) your profile information to load faster. When you update your name or photo, the change gets saved on the server but your apps still have the old copy. We need to clear that old copy and fetch the fresh version.
Risk: Low
⏱ 5-15 minutes (plus sync time)
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Clearing cache but not signing out and back in
- Changing the profile in the app instead of main account settings
- Not waiting long enough for syncing (it can take 30 minutes)
- Changing on one linked account instead of the main account
- Using incognito and expecting changes to stick (they won't)
Signs you need professional help
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.