You can't change the email address on your account
The system is blocking the email change for a reason — either the email you want to use is already on another account, it's invalid, or you haven't confirmed your current email yet. Check that your new email is properly formatted, then make sure you've confirmed your current email address. If it's still blocked, the email is probably already on another account you own.
Email changes are blocked for a few specific reasons: the system is protecting you from accidentally using an email that's already linked to another account, your new email looks invalid, or you haven't confirmed you actually own your current email. Once you fix whichever of those is the problem, the change will go through.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Typing the email with spaces or extra characters — double-check for typos
- Trying to change to an email that's already linked to another account without removing it first
- Not clicking the confirmation link that gets sent to your current email address
Signs you need professional help
- You've checked and the email isn't on any other account, but the system still won't let you change it
- You keep getting an error message and you're not sure what it means
- You successfully changed the email but now you can't log in
Book a technician
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