Unknown device logged into your account
Someone got into your account. Act fast: change your password right now from a safe device, then go through your account activity to remove the unknown device and check for damage. This takes about 10 minutes and stops the intruder immediately.
If an unknown device is logged into your account, it means someone has your password. The good news is you can kick them out and lock them out permanently by changing your password and removing their device. After that, we'll check what they accessed and what you need to do next.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Changing the password but not removing your device session, which lets the attacker stay connected
- Not checking what the attacker accessed, so you don't know what else to fix
- Ignoring two-factor authentication because it's inconvenient. This is exactly why you need it.
Signs you need professional help
- If you've removed your device and changed your password but you keep seeing suspicious activity, or if you're locked out and can't use password recovery, call us right away. This needs immediate attention.
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.