Two-factor authentication codes not working
Two-factor codes are time-sensitive. They change every 30 seconds. Make sure your phone's clock is set to automatic time, then try a fresh code. If you're using an authenticator app, wait for the next code to appear and enter it straight away.
Two-factor codes fail when there's a time mismatch between your phone and the server. The codes are generated based on the current time, so if your phone's clock is even a minute off, the code won't match. Setting your phone to automatic time fixes this. If you're using SMS codes, make sure you're entering the most recent one.
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Skip — I just want a technicianCommon mistakes to avoid
- Entering an old code instead of waiting for a fresh one
- Having the phone clock set to manual instead of automatic. This is the most common cause
Signs you need professional help
- If you've fixed your clock, tried fresh codes, and used all your backup codes but still can't get in, give us a call and we'll help.
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