You got a suspicious login alert on your account
A suspicious login alert means someone tried to sign into your account or successfully signed in from somewhere you were not. This could be a hacker or it could be legitimate. Do not ignore it. Check the alert carefully and confirm the login was you. If it was not you, change your password immediately.
Suspicious login alerts mean your account has been accessed from a location or device that does not match your normal pattern. This could be a hacker trying to get in, or it could be you signing in from a new location. We will verify the login, change your password if needed, and secure your account to prevent further unauthorized access.
- ✓Check the alert email or notification you received
- ✓Note the location and time shown in the alert
- ✓Think back to whether you were trying to sign in at that time
- ✓Have access to your account to make changes if needed
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Ignoring the alert thinking it is spam. Always take account security alerts seriously
- Confirming a login was legitimate when it actually was not. Carefully check the time and location
- Not changing your password after rejecting a suspicious login. Always change it to prevent future access
Signs you need professional help
- You rejected the login but keep getting suspicious alerts from the same location. You cannot determine if a login was legitimate. You see suspicious logins from multiple different locations.
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