You got an alert about a suspicious login to your account
If you don't recognise the login, change your password right now and turn on two-factor authentication. Then check your recent login activity and sign out of all other sessions. If you do recognise it (like a new phone or VPN), the alert is just the system being cautious.
Suspicious login alerts mean someone logged into your account from a location or device the system hasn't seen before. If it was you (new phone, VPN, travel), the alert is just a precaution. If it wasn't you, someone else has your password and you need to change it immediately.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Ignoring the alert assuming it's spam. Check the sender carefully, it's real if it's from the actual service
- Not changing the password when the login wasn't theirs
Signs you need professional help
- If you see logins you don't recognise and you've changed your password but suspicious activity continues, give us a call.
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