Someone changed your recovery email without your permission
If you're still logged in, change your recovery email back to yours right now and change your password. If you're locked out, contact support immediately. The attacker controls your recovery email, so normal password resets will go to them, not you.
If someone changed your recovery email, they're trying to take over your account permanently. By controlling the recovery email, they can reset your password whenever they want and lock you out repeatedly. If you're still logged in, change everything back right now. If you're locked out, you need support to intervene because the normal recovery process will go to the attacker.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Only changing the password without fixing the recovery email. The attacker will just reset it again
- Not checking for email forwarding rules the attacker set up. They could be silently getting copies of your emails
Signs you need professional help
- If you're locked out and the attacker controls your recovery email, call us immediately. Every minute matters. Have a photo ID ready.
Book a technician
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