Locked out of your account after too many password tries
Your account locked itself to protect you from someone trying to hack in. Wait the time it says on the screen — 15-30 minutes — then try logging in again with your correct password. If you're not sure what your password is, use the password reset option instead of guessing.
After several wrong password guesses, your account locks automatically for safety. This blocks anyone trying to hack your account from guessing their way in. You can get back in by waiting for the lockout to expire or by resetting your password. The reset option is faster and safer than waiting.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Trying to log in while the lockout is still active — this restarts the timer, so wait the full time
- Using the same password you just got locked out trying — if you're not sure what the correct password is, reset it instead
- Ignoring a lockout that keeps happening — this means someone is trying to hack you, so reset your password and enable two-factor authentication
Signs you need professional help
- The lockout won't clear after the time shown on the screen
- You can't reset your password because you can't access the recovery email
- You keep getting locked out every time you log in — this suggests your account is being attacked
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.