You think your account has been hacked — here's what to do
Act fast. Change your password immediately from a different device if you can't log in, then tell us what happened. If you can't get back in, reset it through 'Forgot password' straight away.
When someone gets into your account, time is critical. They can see your personal information, change your settings, or lock you out completely. The first thing to do is change your password or reset it if you're locked out. Then tell us what happened so we can help you check for damage and make sure it doesn't happen again.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Changing your password to something similar to the old one — attackers will try variations of your old password first
- Not changing your password on other websites where you used the same one — if one site was hacked, all of them are now compromised
- Thinking that once you change your password it's automatically fixed — tell us what happened so we can check for other damage
Signs you need professional help
- You see login activity from places you were never at
- Your password no longer works or won't work even after you reset it
- You changed your password but still see strange activity on your account
- You think malware on your device is the problem
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.