You changed your phone number and can't recover your account
If your recovery phone number is outdated, you'll need to check your identity through another method. Go to the login page and look for Can't access your account or Need help logging in. Answer the security questions or provide your backup email, and we'll help you regain access and update your phone number.
When you change your phone number and don't update your account, you'll be locked out if you need to recover your account. This happens because recovery codes are sent to the old number that you no longer have. The good news is we have other ways to check who you are — using security questions, backup emails, or other information only you would know. Once we confirm it's really you, you can update your phone number and regain full access.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not updating your phone number immediately after getting a new one — do this right away to avoid getting locked out
- Forgetting the security questions answers and not being able to use that recovery method
- Losing access to the backup email address and having no way to recover the account
- Trying recovery too many times in a row and triggering a temporary lock on the account
Signs you need professional help
- You can't access the backup email, remember the security questions, or get the recovery code to the old number
- You've tried all recovery methods and keep getting locked out
- You're not sure which recovery method to use
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.