You lost your account recovery codes
Recovery codes are gone, but don't worry — you can generate new ones right now. Log into your account, go to Security settings, and choose the option to generate new recovery codes. You'll get a fresh set immediately.
Recovery codes are a backup way to get into your account if you lose your phone or your authentication app stops working. If you've lost them, the solution is straightforward: generate a new set from your account settings. Once you have the new codes, save them somewhere safe like a password manager or a locked drawer at home.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Saving recovery codes in a spreadsheet or note file on your computer — these aren't secure. Use a password manager instead
- Saving codes in an email and assuming you can always find that email — email can be deleted or lost. A password manager is better
- Only saving codes once and never updating them — generate fresh codes if you haven't seen them in over a year
Signs you need professional help
- You can't log into your account and can't access your recovery email either
- You've tried to generate new codes but get an error message
- You're not sure if your account is secure
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.