Password reset email isn't arriving
Password reset emails are easy to miss — they end up in spam folders regularly. Check your spam and junk folders first. If it's not there, wait 5 more minutes because they can arrive slowly, then try requesting a fresh reset link.
Password reset emails don't always arrive straight away, and they're caught by spam filters more than other emails. The fix is simple: check your spam folder, wait a bit longer, or request the email again. If you've done all that and still nothing shows up, your account's email address is probably incorrect or that email provider is blocking us.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Looking in your inbox at the very top and then giving up — scroll down and check the bottom of your inbox too
- Thinking the reset email came from the website name directly — it always comes from a 'no-reply' address
- Requesting a reset, getting impatient after 2 minutes, then immediately requesting another one — wait at least 5 minutes between requests
Signs you need professional help
- You've checked spam, waited 10 minutes, requested a new reset link, and still nothing arrives
- You can't remember what email address is on your account
- You can't access the email address that's linked to your account
Book a technician
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Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.