Your email account has been hacked - what to do now
Act immediately. First, change your password from a different device or on a friend's computer to prevent the hacker from changing it again. Then check your account recovery settings to make sure the hacker has not locked you out. Finally, scan your devices for malware and enable two-factor authentication to prevent future hacks.
A hacked email account is serious because email is the key to all your other accounts. We will secure your account immediately by changing your password, checking recovery settings, removing unauthorized devices, scanning for malware, and enabling two-factor authentication so hackers cannot get back in.
- ✓Have access to a different device or a friend's computer to change your password
- ✓Have your recovery email or phone number if you cannot remember your password
- ✓Be prepared to scan your computer for malware after securing the account
- ✓Have time to review and update your account settings carefully
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Using a password similar to your old one. The new password must be completely different
- Not checking recovery settings. The hacker may have already changed them to lock you out later
- Not enabling two-factor authentication after regaining access. This is critical to prevent future hacks
Signs you need professional help
- You cannot regain access to your account even using recovery options. You see continued suspicious activity after changing your password and removing devices. You believe your personal information or financial accounts have been compromised.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.