Can't reset password because recovery email and phone are outdated
If you are still logged in on any device, update your recovery email right now in your account settings. That is the fastest fix. If you are locked out completely, you will need to prove your identity using security questions or a verification method to get recovery info updated.
You cannot access your account because the recovery email or phone is outdated and you need it to reset your password. Most services have backup recovery options like security questions or identity verification. We will check if you are still logged in on another device, update the recovery email or phone if you are logged in, or use identity verification if you are locked out.
- ✓Have a photo ID ready if you are locked out and need identity verification
- ✓Have access to at least one device where you are still logged in, if possible
- ✓Know what new email or phone number you want to set as recovery going forward
- ✓Have the phone number or email you registered with when you created the account
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Setting another old or rarely-used email as the recovery email. Use one you check every day
- Updating the recovery email but not testing it straight away. You will not know if it works until you try
- Not updating both recovery email and phone. Have both so you have backup options
Signs you need professional help
- You are locked out, do not have access to old recovery email or phone, and cannot answer security questions. You need identity verification and do not have a photo ID available. You were locked out and used identity verification but still cannot access the account.
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