Your account was hacked — here's what to do right now
If you can still log in, change your password now. If you can't log in, use the account recovery option. Then enable two-factor authentication and check for unauthorized changes.
Account hacking means someone got your login credentials and accessed your account. You stop them by changing your password (which locks them out), removing their access (signing out all other devices), checking what they did (reviewing account activity), and preventing it happening again (two-factor authentication). Speed matters — the faster you act, the less damage they can do.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Creating a new password that's similar to the old one — the attacker will try variations of it
- Only signing out on one device — they can still be logged in elsewhere
- Not enabling two-factor authentication right away — this is what stops it from happening again
- Using the same password on multiple accounts — this spreads the damage
Signs you need professional help
- You can't regain access after using account recovery
- You see unauthorized purchases or financial fraud
- Multiple accounts seem compromised at once
- The attacker seems to have locked you out again after you changed the password
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.