Face ID or fingerprint login not working for your account
The app probably needs an update or biometric login needs to be turned back on. First, update the app from your app store. If that doesn't work, try removing and re-adding your fingerprint or face in the app settings — this fixes it.
Biometric login sometimes stops working when the app updates or the app loses permission to use your face or fingerprint. The fix is simple: update the app, then turn biometric login off and back on again. This tells the app to ask for your face or fingerprint fresh and solves it in seconds.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming the app is broken when really it just lost permission — turning biometric off and back on fixes it most times
- Scanning a different finger or showing a different angle of your face the second time — use the exact same biometric as before
- Not checking if your phone has biometric enabled first — the app can't use what your phone doesn't have
Signs you need professional help
- You've updated the app and turned biometric off and back on, and it still doesn't work
- Your phone doesn't have face or fingerprint set up at all and you can't figure out how to add it
- An error message appears that you don't understand
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.