You can't log into your Google account
Go to accounts.google.com/signin/recovery and follow the account recovery steps. You'll need to check through a recovery email, phone number, or recovery codes. Most lockouts resolve within 5 minutes.
Google locks accounts after repeated failed attempts or suspicious activity. Recovery uses verification methods you set up when creating the account. Working from a familiar device and location improves success.
Risk: Medium
⏱ 5-30 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Trying recovery from a new device — Google recognizes familiar devices better
- Not waiting long enough for SMS codes — they can take 1-2 minutes
- Not updating recovery methods after regaining access — this prevents future lockouts
- Using third-party 'Google account recovery' services from web searches — these are scams
Signs you need professional help
- Recovery page offers no verification methods you can access
- Recovery emails or SMS codes aren't arriving
- You need help enabling two-factor authentication
- Account shows unauthorized activity
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.