Not receiving emails from certain senders
The sender might be on your blocked list, or there's a filter blocking them. Check your blocked senders list and any email rules or filters you've set up. Unblock them if needed.
When you stop receiving emails from a specific sender, you've probably blocked them without realizing it or created a filter rule that catches their emails. We'll check your blocked senders, filters, and rules to find and fix the problem.
Risk: Medium
⏱ 10–15 minutes
Beginner
⚡ Before you start
- ✓Know the sender's email address exactly
- ✓Have access to your email account settings
- ✓Know which email provider you use (Gmail, Outlook, iCloud, etc.)
- ✓Be able to log into your account if you get asked to verify
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not checking the spam folder first. The emails might be there
- Thinking the sender's email address is different than it actually is
- Not realizing they're on the blocked list
- Creating a filter to block them but not remembering it
Signs you need professional help
- If you've checked blocked senders and filters and still don't get their emails. If you've unblocked them and they still don't arrive. If emails from their entire company are missing.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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