Not getting emails from one specific person
Their emails are most likely in your spam or junk folder. Check there first. If you find them, mark them as 'Not spam' and add the sender to your contacts. This stops it from happening again.
When emails from one person aren't arriving but everything else works fine, the problem is almost always your spam filter. Your email provider flagged their address as suspicious and is quietly sending their messages to junk. The fix is simple: find the emails in spam, mark them as safe, and add the person to your contacts.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not checking the spam folder. It's the first and most obvious place to look, but people skip it
- Adding the person to contacts but not marking existing emails as 'Not spam'. The spam filter needs both signals
Signs you need professional help
- If you've checked spam, unblocked the sender, removed any filters, and their emails still aren't arriving, give us a call and we'll investigate further.
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