You're not receiving emails from your account provider
Missing emails are caused by the email address being wrong, emails going to spam, or your mailbox being full. First, check that your email address on the account is spelled correctly. Then check your spam or junk folder — the emails are there.
When you don't receive emails, it's because your account is sending them to the wrong address, the emails are being marked as spam, or your mailbox is too full to accept new mail. We'll walk you through finding the right email address, checking your spam folder, and making space in your inbox so emails can get through.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming the email is truly lost without checking spam first — most non-delivered emails are hiding in spam
- Having an old or incorrect email address on the account and not realizing it — always check the exact spelling
- Not making room in your mailbox before asking to resend — full mailboxes reject incoming mail
- Only checking spam once and giving up — keep checking your spam folder for a few days
Signs you need professional help
- You've verified the email address, checked spam, and made space but still nothing arrives
- The account says an email was sent but you're certain it never arrived
- You're receiving emails from other senders but not from this provider
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.