Email alias or secondary address not receiving messages
The alias probably isn't fully activated or emails are being filtered to spam. First, check that the alias is turned on in your email settings. If that's on, check your spam folder — the emails can be there.
Email aliases let you have multiple addresses that all go to the same inbox. If an alias stops receiving mail, it's because the alias isn't activated, emails are landing in spam by accident, or the settings got changed. The fix is to check if the alias is on, look in spam, and train your email filter to trust the alias.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Creating an alias but forgetting to activate it — the alias exists but the email system doesn't know to accept mail for it
- Checking only your inbox and not your spam folder — new aliases get filtered until you mark them as trusted
- Giving people a typo'd version of the alias address and then wondering why they can't reach you
Signs you need professional help
- Alias is activated, spam is clean, and emails still don't arrive
- You see an error when trying to activate the alias
- Emails come in from some people but not others, and they're all using the right address
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