Unexpected charge on your credit card from an app
Search your email for a receipt from the company name on the charge. This tells you what it's for. If you recognise the service, cancel the subscription in the app settings. If you don't recognise it at all, call your bank straight away and dispute the charge.
Unexpected charges come from forgotten free trials, subscriptions you lost track of, or someone else using your card. The first step is to figure out what the charge is for by searching your email. If it's a service you signed up for, cancel it. If it's not yours at all, your bank can reverse it.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Thinking you have to accept the charge because you signed up for a free trial. You can still cancel and ask for a refund
- Going straight to the bank without trying the company first. The company is faster and easier for legitimate charges
- Not checking your phone's subscription list. Forgotten subscriptions hide there
Signs you need professional help
- If you don't recognise the charge and can't find any record of signing up, or if the company refuses to refund, give us a call and we'll help you sort it out.
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