You were charged twice for the same subscription
This happens when you accidentally submitted a payment twice or the system processed your payment twice in error. You'll get a refund for one charge within 3 to 5 business days. Check your account first to make sure your subscription is active only once.
Double charges occur when a payment gets processed twice at the same time — either because you clicked submit twice or the system had a brief glitch. Your subscription should be active only once, and the duplicate charge will refund automatically. If the refund doesn't come through within a week, contact support and we'll sort it out right away.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Panicking about the charge — it's not permanent and will refund automatically in a few days
- Closing your account because you're upset about the double charge — this cancels your subscription and you lose access
- Contacting your bank immediately — the refund is already in process and will arrive on its own
Signs you need professional help
- It's been more than 5 business days and the refund still hasn't appeared on your card
- You cancelled the duplicate subscription but the double charges keep happening
- Your account shows you were charged three or more times
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.