You accidentally removed a trusted device from your account
Removing a trusted device just means it has to go through full two-factor setup again — you haven't locked yourself out. Sign in with your password and two-factor code, and your computer will become trusted again in seconds.
A trusted device skips the two-factor security step on sign-in because you marked it as safe. When you remove it, it just goes back to asking for full authentication. You can re-trust it right away by signing in with your password and a two-factor code. If you don't have your two-factor code available, you can use a backup code or sign in on a different device.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Thinking your computer is locked permanently — it's not, you just have to re-authenticate once
- Not looking for backup codes before assuming you're stuck
- Not marking your computer as trusted after signing in, so it keeps asking for two-factor
Signs you need professional help
- You don't have any two-factor codes and you didn't save backup codes
- You can't access any other trusted devices
- You can't remember your account password
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.