Single sign-on not working, can't log in with company credentials
SSO is getting blocked by something on your computer or phone, or your company's account isn't set up right for this app yet. Clear your browser's data and try a fresh login. If that doesn't work, your IT team needs to enable SSO for you.
Single sign-on connects your work account to an app without needing a separate password. When it breaks, it's in most cases a browser issue, a setting on your computer or phone that's blocking the connection, or your work account hasn't been set up for this app yet by your IT team.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Trying to use a personal email instead of your work email for SSO. Make sure you're using your company-issued email address.
- Expecting SSO to work for apps your company hasn't set up yet. Not every app your company uses has SSO enabled.
Signs you need professional help
- If clearing your browser data and trying a different browser doesn't work, give us a call or contact your IT team so we can check if your account is properly set up for SSO.
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