You keep getting signed out or your session keeps expiring
Your browser is deleting cookies that keep you logged in. This happens when your browser settings are set to clear cookies every time you close it, or when your device storage is full. The fix is simple: go into your browser settings and make sure it's not deleting cookies, or make sure your device has enough free space.
Your browser is set up to clear cookies every time you close it, and we use cookies to keep you logged in. The solution depends on where you're having the problem. If it's your phone, your storage is probably full. If it's your computer or a web browser, your browser settings are too strict about cookies.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Clearing cookies manually and then wondering why they're being deleted automatically — check your settings first before clearing manually
- Assuming it's a problem with the account when really it's your browser or phone storage
- Not checking if this happens on all browsers or just one — if it's just one browser, it's a browser settings issue
Signs you need professional help
- You've checked your browser settings and made sure cookies are allowed, but you're still getting kicked out
- You've freed up phone storage but apps are still logging you out
- You updated your browser but the problem is still happening
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.