Can't reset your password because the old email is gone
If you're still logged in on any device, update your recovery email right now in your account settings. That's the fastest fix. If you're locked out completely, you'll need to prove your identity to get the recovery email changed.
Password resets send a link to your recovery email. If that email is old and you can't access it, the reset link has nowhere to go. The fix is to update your recovery email to one you actually use. If you're still logged in somewhere, you can do this yourself in seconds. If you're locked out, you'll need to prove your identity so we can update it for you.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Setting another old or rarely-used email as the recovery email. Use one you check every day
- Updating the recovery email but not testing it straight away. You won't know it works until you try
Signs you need professional help
- If you're locked out, can't access your old recovery email, and don't have phone recovery set up, give us a call and we'll walk you through the account recovery process.
Book a technician
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