Age verification not working during account signup
Most verification issues come down to date format or photo quality. Enter your birthdate in MM/DD/YYYY format, make sure your ID photo is clear and well-lit, and check that your name matches exactly. This fixes it on the second try.
Age verification happens during signup to make sure you meet the legal requirement for the service. If it's failing, the system is just having trouble reading your information correctly. It's not about your age being wrong—it's about how you're entering or showing it.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Entering your date in the format you're used to instead of what the form wants
- Using an expired ID when the system needs a current one
- Taking ID photos that are dark, blurry, or at an angle
- Spelling your name differently on the form than it appears on your ID
- Not checking the service's minimum age requirement before you start
Signs you need professional help
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.