Cancel 24 or more hours before your scheduled time: full refund to your original payment method.
Cancel less than 24 hours before your scheduled time: 50 percent refund. The remaining 50 percent covers the reserved time slot.
No-show: no refund. A no-show is defined as failure to be reachable or available at your scheduled start time after two contact attempts within a 15-minute window.

To cancel or reschedule, reply to your Square confirmation email, use the reschedule link in your reminder, or email support@commanditllc.com.

If we complete a full support session and your reported issue is not resolved, you are entitled to a 50 percent diagnostic credit or, at our discretion, a 50 percent cash refund.

What counts as “issue not resolved”:

The original problem you booked for is still present after our troubleshooting.
No workaround, diagnosis, or root cause was identified.

What does not count as “issue not resolved”:

Hardware that is physically failed, liquid damaged, or past its service life and was identified as such during the session.
Issues outside the original scope of what you booked.
Problems caused by third-party software, accounts, or services that require action by that third party.
Issues we identified a solution for but that you declined to implement.
Recurrence of an issue more than 7 days after the session.

The 50 percent diagnostic credit is valid for 90 days from the session date and may be applied to a future CommandIT remote or in-home booking. Credit is non-transferable and has no cash value after expiration.

Email support@commanditllc.com within 7 days of your session with:

Your name and the email address used at booking.
The date of your session.
A brief description of what was not resolved.

We will respond within 3 business days. Approved refunds are processed through Square and typically appear on your original payment method within 5 to 10 business days.

First-time subscribers: full refund available within 7 days of your very first charge on a new account. Email support@commanditllc.com with the email on your Fix-IT-Bot account.
Ongoing subscribers: cancel anytime to stop future billing. The current billing month is non-refundable.
Platform billing: if you subscribed through the Google Play Store or Apple App Store, refund requests may also need to be submitted through the respective platform in accordance with their refund policies.

If a trip fee was disclosed and charged for travel outside our standard service area, the trip fee is non-refundable once the technician is en route, except in the case of cancellation by CommandIT.

If you believe a charge was made in error, please contact us first at support@commanditllc.com so we can resolve it quickly. Filing a chargeback with your card issuer without first contacting us may delay resolution and may result in suspension of your account for future bookings.

If we must cancel your appointment for any reason, we will offer you the choice of rescheduling at no charge or a full refund.

Questions about a refund? Email support@commanditllc.com or call (954) 247-8362.

CommandIT LLC
Fort Lauderdale, Florida

Refund Policy